This Privacy Policy explains how 11wln collects, uses, stores, and protects personal data provided by users of the Platform. By registering an account or using any 11wln service, you consent to the data practices described in this Policy.
Last Updated: June 2026 | Applies To: All registered and visiting users of 11wln | Platform: 11wln.net
Six principles that govern how 11wln handles your personal data
All data exchanged between your device and the 11wln platform is transmitted over HTTPS. Your login credentials, payment details, and personal information are never sent in plain text.
11wln collects only the personal data necessary to provide the Services, comply with legal obligations, and maintain account security. We do not collect data beyond what is described in this Policy.
11wln does not sell, rent, or otherwise disclose your personal data to third parties for their own marketing purposes. Data is shared only as described in the Third-Party Disclosure section of this Policy.
You have the right to request a copy of the personal data 11wln holds about you, and to request correction of inaccurate data. Requests are processed through the support channel listed in this Policy.
Personal data is retained only for as long as required to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Retention periods are defined in Section 7 of this Policy.
11wln uses cookies and similar technologies only for platform functionality, session management, and performance analytics. The Cookie section of this Policy explains what is collected and how to manage preferences.
This Privacy Policy applies to all users of the 11wln platform, including visitors who have not registered an account. By continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform.
11wln ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the 11wln platform ("Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal information provided to us by users in connection with their use of the Platform and our Services.
This Policy should be read alongside the 11wln Terms & Conditions, which govern the overall use of the Platform. Terms not defined in this Policy carry the meanings ascribed to them in the Terms & Conditions.
Pakistani users are specifically acknowledged as a primary user base for the 11wln Platform. This Policy is designed to be clear and accessible to users across Pakistan, including those accessing the Platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other cities.
11wln acts as the data controller in respect of personal data collected through the Platform. As data controller, 11wln determines the purposes for which and the means by which personal data is processed.
For all data-related enquiries, including access requests, correction requests, and deletion requests, please contact us using the details provided in Section 14 of this Policy.
11wln collects personal data in the following categories:
3.1 Registration Data. When you create an 11wln account, we collect your full name, date of birth, mobile number or email address, and a password (stored in hashed form — we never store your plain-text password). This information is required to establish and maintain your account.
3.2 KYC Verification Data. To comply with our obligations under applicable anti-money laundering and responsible gaming frameworks, we collect identity documents (such as a CNIC or passport copy), proof of address, and where applicable, evidence of source of funds. KYC data is collected only when required for withdrawal processing or where mandated by our compliance obligations.
3.3 Financial Data. We collect records of deposits and withdrawals processed through your account, including payment method details sufficient to process and record transactions. We do not store full payment card numbers; card tokenisation is handled by our payment processors.
3.4 Usage Data. We collect data about how you interact with the Platform, including pages visited, games played, betting history, session duration, and device and browser information. This data is used for platform improvement, fraud detection, and responsible gaming monitoring.
3.5 Communications Data. If you contact 11wln support, we retain records of those communications, including the content of messages, for support quality and compliance purposes.
3.6 Cookie and Technical Data. We collect IP addresses, browser type, device identifiers, and cookie data as described in Section 8 of this Policy.
11wln uses personal data for the following purposes:
11wln processes personal data on the following legal bases:
11wln does not sell or rent personal data to third parties. We may share your data in the following limited circumstances:
11wln retains personal data for the following periods:
Following expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
The 11wln Platform uses cookies and similar technologies for the following purposes:
You may manage cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the Platform, including logging in to your account. 11wln does not use third-party advertising cookies or cross-site tracking technologies for external advertising purposes.
11wln implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no data transmission over the internet can be guaranteed to be completely secure. You acknowledge that you provide personal data to 11wln at your own risk. You are responsible for maintaining the confidentiality of your account credentials.
Subject to applicable law, you have the following rights in relation to the personal data 11wln holds about you:
To exercise any of these rights, please contact 11wln support as described in Section 14. We will respond to verified requests within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing requests.
11wln may transfer personal data to servers or service providers located outside Pakistan. Where such transfers occur, 11wln takes reasonable steps to ensure that your data is protected to a standard equivalent to that described in this Policy, including through the use of data processing agreements with applicable security requirements.
By using the Platform, you consent to the transfer of your personal data outside Pakistan to the extent described in this Policy.
The 11wln Platform is strictly intended for users aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from an underage user, that account will be closed and any personal data collected will be deleted in accordance with our data disposal procedures, subject to any legal retention obligations.
If you are a parent or guardian and believe that a minor has registered on the 11wln Platform, please contact us immediately using the details in Section 14.
11wln may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the Services we provide. Where updates are material, we will notify registered users via their registered email address or through a notice displayed on the Platform. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.
Your continued use of the Platform following notification of an updated Policy constitutes your acceptance of the revised terms.
If you have questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a privacy concern, please contact 11wln through the official support channel available on the Platform.
Contact email (plain text — not a link): [email protected]
We aim to acknowledge all privacy-related enquiries within 5 business days and to resolve them within 30 days, subject to complexity.
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